SHIPPING & RETURNS

I. SHIPPING

 

WHERE DO YOU SHIP TO?

Around the world, to wherever you are :)

 

WHAT ARE THE SHIPPING COSTS AND DELIVERY TIMES?

Any order placed by 2pm in France (GMT+1) from Monday to Friday is shipped in 24 to 48h, except at exceptionally busy peak times. Orders placed after 2pm on Fridays are shipped on the following Monday. No shipping on week-ends or French public holidays.

 

 

Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer.

II. RETURNS

 

CAN I RETURN AN ITEM?

Of course! We do everything we can to make you love our prints. However, if you are not satisfied with one of our products, you have fifteen days after your order is delivered to return it.  You must send back the whole package including the box it came in, the postcard and the bracelet.

 

WHAT ABOUT RETURN COSTS?

- France: Returns are free – email us at hello@soi-paris.com 

- Europe: Return shipping costs are at your own expense

- Rest of the World (Americas, Asia, Africa…): Returns at your own expense

 

AND WHAT ABOUT REFUNDS?

After the parcel arrives and we can check the good condition of the item and its packaging, you will be refunded within 15 days, using your means of payment.