Returns and Exchanges
To request a return, go to HERE to do so!
You have 30 days to withdraw.
When exercising your right of withdrawal, Products must be returned in their original packaging and in their original condition, new, unworn, unwashed, undamaged, labeled, and accompanied by their purchase invoice or a copy in the case of a partial return. Returned items that do not meet the above conditions or that are damaged, deteriorated, or soiled will be refunded with a deduction based on the anomaly found during the inspection of your Products. If the item is too damaged, Soi Paris the right not to refund the full purchase price of the item in question.
- From mainland France: returns are free for exchanges and credit notes. In the event of a refund request, a fee of €4 will be deducted from the refunded amount.
- Fromthe European Union: returns are at your expense.
- Fromoutside the European Union: returns are at your expense. You will need to pay customs fees before sending the item by tracked mail. Packages received without customs clearance will be returned to the sender.
Returns not made from mainland France should be sent to us at the following address:
ACOLYT pour Soi Paris
8 Rue de la Croix Belin
21140 Semur en Auxois
FRANCE
Returns for in-store purchases can only be made in store. It is not possible to return an in-store purchase by mail. Refunds will only be made to the card used for the initial payment.
When exercising your right of withdrawal, Products must be returned in their original packaging and in their original condition, new, unworn, unwashed, undamaged, labeled, and accompanied by their purchase invoice or a copy in the case of a partial return. Returned items that do not meet the above conditions or that are damaged, deteriorated, or soiled will be refunded with a deduction based on the anomaly found during the inspection of your Products. If the item is too damaged, Soi Paris the right not to refund the full purchase price of the item in question.
- From mainland France: returns are free for exchanges and credit notes. In the event of a refund request, a fee of €4 will be deducted from the refunded amount.
- Fromthe European Union: returns are at your expense.
- Fromoutside the European Union: returns are at your expense. You will need to pay customs fees before sending the item by tracked mail. Packages received without customs clearance will be returned to the sender.
Returns not made from mainland France should be sent to us at the following address:
ACOLYT pour Soi Paris
8 Rue de la Croix Belin
21140 Semur en Auxois
FRANCE
Returns for in-store purchases can only be made in store. It is not possible to return an in-store purchase by mail. Refunds will only be made to the card used for the initial payment.
When returning an item, you can choose between these three options. Simply fill out the return form, selecting the items you wish to return and the return option you want for each item.
You can exchange an item while stocks last. If the size you want is not displayed, it means that the item is out of stock.
If you exchange an item whose price has changed between two sale periods, the price difference will be applied in accordance with the price in effect at the time of the exchange. If the new price is lower, the difference will be credited to your account.
You can request a voucher that will give you an additional 5% on top of the purchase value of your returned item.
Vouchers, like gift cards, are not refundable in euros.
You can exchange an item while stocks last. If the size you want is not displayed, it means that the item is out of stock.
If you exchange an item whose price has changed between two sale periods, the price difference will be applied in accordance with the price in effect at the time of the exchange. If the new price is lower, the difference will be credited to your account.
You can request a voucher that will give you an additional 5% on top of the purchase value of your returned item.
Vouchers, like gift cards, are not refundable in euros.
Returns are processed within 15 days of receipt in our warehouse business days. During sales periods, this time is extended due to the quantity of parcels to be checked.
FRANCE
The sum of €4 will be deducted from your refund, unless you chooseto receive a credit note orexchange.
You will receive additional 5% additional you request a credit note.
INTERNATIONAL
Returns from abroad are at your expense (as are any customs fees charged on your package).
You will receive an additional 5% additional you request a credit note.
The sum of €4 will be deducted from your refund, unless you chooseto receive a credit note orexchange.
You will receive additional 5% additional you request a credit note.
INTERNATIONAL
Returns from abroad are at your expense (as are any customs fees charged on your package).
You will receive an additional 5% additional you request a credit note.
To track your return parcel, simply consult the progress of the parcel with your parcel number via the designated carrier.
If your package is returned from metropolitan France via our returns form, your returns tracking number begins with 8R.
If your package is returned from metropolitan France via our returns form, your returns tracking number begins with 8R.
Once you have received notification of your refund by e-mail, you can expect to receive your refund within 2 to 5 days, depending on your bank. After this period, please contact our customer service department at hello@soi-paris.com, stating that you have received the refund confirmation e-mail.
If, however, you notice a non-conformity on an item (stain, tear, missing label, etc...) upon receipt of your package, we ask you to notify us as soon as possible by e-mail at: hello@soi-paris.com.
You can also return your goods free of charge in one of our Paris boutiques:
- 104 Rue Vieille du Temple, 75003, PARIS
- 100 Rue Legendre, 75017, PARIS
- 104 Rue Vieille du Temple, 75003, PARIS
- 100 Rue Legendre, 75017, PARIS
Returns for Archives, Braderie, Ventes Privées or Soldes items are at your expense: the sum of 6€ will be deducted from your refund unless you choose a credit note or exchange.
Returns to the boutique for Archives items are not authorized.
Returns to the boutique for Archives items are not authorized.
If you have chosen to pay in instalments via Alma, there are two possible refund options:
If you have already paid in full, you will receive a full refund.
If you have not paid in full, Alma will recalculate and readjust your instalments, taking into account the parts returned for the entire order. You will not be refunded, but your monthly payments will be adjusted.
If you have already paid in full, you will receive a full refund.
If you have not paid in full, Alma will recalculate and readjust your instalments, taking into account the parts returned for the entire order. You will not be refunded, but your monthly payments will be adjusted.
