You have 30 days to cancel your order.

When exercising the right of withdrawal, Products must be returned in their original packaging and in their original condition, new, unworn, unwashed, undamaged, labelled and accompanied by their purchase invoice or a copy in the case of partial returns. Returned items that do not meet the conditions listed above, or that are damaged, deteriorated or soiled, will be reimbursed with a deduction based on the anomaly noted during the inspection of your Products. If the item is too damaged, Soi Paris reserves the right not to refund the full purchase value of the item concerned.

- From Metropolitan France: returns are free of charge.
- From theEuropean Union: returns are at your expense.
- Fromoutside the European Union: returns are at your expense. You will need to pay customs duties before sending by recorded delivery. Packages received without customs clearance will be returned to sender.

Returns from outside mainland France should be sent to the following address:

ACOLYT for Soi Paris
8 Rue de la Croix Belin
21140 Semur en Auxois
FRANCE

Returns for in-store purchases can only be made in-store. It is not possible to return a boutique purchase by post. Refunds will only be made to the card used for the initial payment.

When you return an item, you can choose between these 3 options. All you have to do is fill in the returns form, selecting the items you are returning and the type of return you would like for each item.

If the desired size is not displayed, this means that the item is out of stock.

You can request a voucher, which will give you +10% on top of the purchase value of your returned item.

Credit notes, such as gift cards, are not refundable in euros.

Returns are processed within 15 days of receipt in our warehouse business days. During sales periods, this time is extended due to the quantity of parcels to be checked.

Returns from mainland France are free of charge (excluding archives, clearance sales, private sales and sales).

Returns from abroad are at your expense (as well as any customs fees charged to your parcel).

To track your return parcel, simply consult the progress of the parcel with your parcel number via the designated carrier.
If your package is returned from metropolitan France via our returns form, your returns tracking number begins with 8R.

Once you have received notification of your refund by e-mail, you can expect to receive your refund within 2 to 5 days, depending on your bank. After this time, please do not hesitate to contact our customer service department at [email protected] stating that you have received the refund confirmation e-mail.

You can also return your goods free of charge in one of our Paris boutiques:

- 104 Rue Vieille du Temple, 75003, PARIS
- 2 Place Michel Debré, 75006, PARIS
- 100 Rue Legendre, 75017, PARIS

Returns for Archives, Braderie, Ventes Privées or Soldes items are at your expense: the sum of 6€ will be deducted from your refund unless you choose a credit note or exchange.

Returns to the boutique for Archives items are not authorized.

If you have chosen to pay in instalments via Alma, there are two possible refund options:

If you have already paid in full, you will receive a full refund.

If you have not paid in full, Alma will recalculate and readjust your instalments, taking into account the parts returned for the entire order. You will not be refunded, but your monthly payments will be adjusted.